Refund Policy
We value our customers and strive for your satisfaction with every purchase from Eshalla. We understand the challenges of online shopping and aim to provide excellent service to ensure your shopping experience with us is always enjoyable.
Return Policy
Eshalla will accept returns or exchanges for items purchased from our website within 30 days of purchase under the following conditions:
- The item shows no visible signs of damage.
- All original packaging remains intact.
- Any indication of damage will void the Eshalla guarantee.
- Items cannot be returned or exchanged after 30 days of purchase.
Certain goods are exempt from being returned. We do not accept returns for intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases.
To process your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns or exchanges, please contact hey@eshalla.com and provide your order number and reason for return or exchange. Our team will handle your request according to the guidelines outlined on this page.
Exchanges (if applicable)
For all exchanges, please contact hey@eshalla.com with your order number and reason for exchange. Our team will assist you based on the terms specified on this page.
Return Shipping (if applicable)
You are responsible for covering the shipping costs for returning your item. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds (if applicable)
Upon receiving and inspecting your return, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment.
Late or Missing Refunds (if applicable)
Please note that there may be processing delays by financial institutions, typically taking 2-3 days. If you haven't received your refund within this timeframe, please contact us at hey@eshalla.com to investigate further.
Gifts
Follow the above instructions for returning online orders. If the item was marked as a gift and shipped directly to you, you'll receive a gift credit equal to the value of your return. Upon receipt of the returned item, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please notify us within 48 hours by contacting our email team at hey@eshalla.com. Failure to report damage within this timeframe may affect our ability to honor your claim. We utilize timestamp information from tracking links and delivery confirmations when reviewing damage or return requests.
Incorrect Address Input
If you provided an incorrect address during checkout, we can edit it before the package is shipped. Once the package is shipped and the address is incorrect due to customer input error, we are not responsible for reshipping or issuing a refund.
Feedback
We welcome your feedback, questions, and concerns. Please email us at hey@eshalla.com to share your thoughts. Your feedback is valuable to us, and we are committed to continuous improvement.