100% Money Back Guarantee
At Eshalla, we are committed to delivering exceptional products that we know you'll love. However, if for any reason you're not completely happy with your purchase or have simply changed your mind, we've got you covered.
How It Works:
- Contact Us: Simply reach out to us at hey@eshalla.com within 30 days of receiving your order.
- Return Process: One of our support team members will assist you with the return of your product/s to your nearest returns location.
- Refund Issuance: Once we've received the product back in its original condition, we will promptly process the refund for you.
Please Note:
- It may take 2-3 business days for the funds to reach your account depending on your bank/institution.
Terms and Conditions:
- Our money-back guarantee applies to the first purchase of any product only.
- If multiple of the same product are purchased (in a single transaction or multiple transactions), the money-back guarantee will only cover the first product. This includes individual customers, people in the same household, or address.
- We reserve the right to refuse claims if we believe the customer has purchased multiple of the same product before. If you are unsure about a product, we suggest purchasing one unit only for the first order and then only ordering more if you're happy with your purchase.
With Eshalla, your satisfaction is our priority. Shop confidently knowing that we stand behind our products with our 100% money-back guarantee.